Leadership & Professional Development

Motivational Interviewing (MI) Skills for Professionals

Develop practical motivational interviewing skills to improve communication, engagement, and positive behavior change across professional environments.

1 DayAll LevelsEnglish🎓 Course Completion Certificate
ClassroomIn-HouseVirtual Live
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Motivational Interviewing (MI) Skills for Professionals

1 Day · All Levels

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Overview

This upgraded 1 Day MI workshop equips professionals across healthcare, social work, education, HR, and customer-facing roles with advanced motivational interviewing skills. Participants will learn to communicate with empathy, reduce resistance, foster engagement, and guide behavioral change.

Through interactive role plays, case studies, and hands-on exercises, attendees will gain practical techniques to handle challenging conversations, strengthen rapport, and improve outcomes.

The course emphasizes ethical influence, client-centered strategies, and measurable impact. Participants will leave with an actionable MI plan ready for immediate application.

What You'll Learn

Practical, workplace-ready skills you can apply immediately.

Apply MI techniques across healthcare, HR, education, social work, and customer service
Build trust, rapport, and engagement with clients, employees, or students
Recognize and respond to resistance effectively
Guide behavior change ethically and sustainably
Integrate MI into daily professional practice
Develop a personal action plan to monitor and improve MI effectiveness

Course Modules

Structured learning combining instructor-led sessions, discussions, and hands-on activities.

01

Module 1 | Introduction to Motivational Interviewing

Understand MI principles and collaborative communication Explore motivation and ambivalence in clients, employees, or students Recognize barriers to engagement Icebreaker
02

Module 2 | Core MI Communication Techniques

Master open-ended questions, affirmations, reflections, and summaries (OARS) Develop active listening and empathy Respond effectively to resistance Simulation Activity
03

Module 3 | Understanding Motivation and Behavior Change

Explore intrinsic vs extrinsic motivation Identify readiness for change across individuals and teams Align goals with values and desired outcomes Case Study
04

Module 4 | Applying MI in Professional Contexts

Adapt MI for healthcare, HR, social work, education, or sales Conduct effective coaching, feedback, or counseling conversations Guide individuals toward self-motivated decisions Role Play
05

Module 5 | Overcoming Resistance and Objections

Recognize and address reluctance constructively Reframe objections as engagement opportunities Maintain rapport and trust during difficult interactions Scenario Exercise
06

Module 6 | Integrating MI into Daily Practice

Incorporate MI into workflow and professional routines Collaborate effectively with multidisciplinary teams Use MI to enhance engagement, adherence, or performance Hands on Activity
07

Module 7 | Personal MI Action Plan

Develop a step-by-step plan to apply MI skills professionally Set measurable goals and track outcomes Commit to continuous skill improvement Action Plan Presentation

Who Should Attend

Healthcare and mental health professionalsHR professionals, team leaders, and organizational managersSocial workers and community service staffEducators, student counselors, and coachesCustomer service and sales professionals

Prerequisites

No prior Motivational Interviewing experience is required. The workshop is designed for professionals who want to strengthen communication, engagement, coaching, and behavior change skills.

Materials

Workshop materials, hands-on exercises, case studies, role plays, practical MI resources, action planning templates, and a Course Completion Certificate.

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Motivational Interviewing (MI) Skills for Professionals

Join professionals across Australia building practical, workplace-ready skills through expert-led training.

Enquire NowBrowse All Courses